Tajmil Returns & Warranty Policy

Returns Policy

At Tajmil, every piece is crafted with intention, ensuring the highest level of artistry and quality. Because our jewelry is mostly made to order, our return policy reflects the nature of our craftsmanship while maintaining fairness and clarity for our customers.

Eligibility for Returns

✅ Standard Selectable Sizes in 925 Silver:

• Standard selectable sizes in 925 sterling silver are eligible for return within 14 days of delivery, provided they are unworn, undamaged, and in their original condition and packaging.

• Customers must initiate a return request within this period by contacting our support team.

❌ Final Sale Items (Not Eligible for Return):

• Custom Sizes (any size outside the standard selectable options).

• Alternative Materials (gold, platinum, or any custom material choices).

• Engraved, personalized, or modified pieces.

• Bespoke Creations (fully customized designs made to client specifications).

How to Initiate a Return

To request a return, please email info@tajmil.co  with the following details:

• Order number

• Reason for return

• Photos of the item in its original condition

If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item was received damaged or defective.

Return Shipping & Processing

• Items must be returned securely packaged to prevent damage.

• Once received, the item will be inspected to confirm eligibility.

• If approved, refunds will be processed within 14 days to the original payment method.

Note: Items that show signs of wear, damage, or alteration will not be eligible for a refund.

 

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Warranty Policy

Tajmil jewelry is made to last, meant to be passed on, but should any issues arise, we offer a six-month craftsmanship warranty covering material or production defects.

Our Approach to Craftsmanship

Tajmil operates mostly on a made-to-order production model, combining traditional craftsmanship with modern crafting techniques. Each piece undergoes individual  hand finishing and refinement, ensuring a high level of quality. Due to this process, slight surface variations, oxidation, or other minor irregularities may occur and are considered part of the character of the piece, not defects. These are not eligible for warranty claims.

What the Warranty Covers

✔ Manufacturing defects in metalwork and setting craftsmanship. 

✔ Structural failure of the piece under normal wear. 

✔ Issues arising from material flaws within the six-month period.

What the Warranty Does NOT Cover

❌ Minor imperfections from hand-finishing and production.
❌ Normal wear and tear, scratches, or discoloration over time.
❌ Damage caused by improper care, impact, or exposure to chemicals.
❌ Lost or stolen items.
❌ Third-party alterations or repairs.

Warranty Resolution Options

If your item is found to have a defect covered under warranty, we offer the following options:

• Repair: We will repair the item free of charge.

• Replacement: If a repair is not possible, we may replace the item with a new one of the same design.

• Store Credit: If a repair or replacement is not feasible, we may offer store credit for the value of the item.

Refunds are not issued under the warranty policy.

How to Request a Warranty Repair

If you believe your item has a defect covered under warranty, please email info@tajmil.co with:

• Your order number

• A description of the issue

• Photos showing the defect

Our team will assess the claim and, if approved, provide return instructions. Repairs covered under warranty are free of charge, excluding shipping fees.

If the issue is not covered by the warranty but repairable, we will offer a paid repair option with a quote before proceeding.

 

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Final Notes

By placing an order with Tajmil, you agree to the terms outlined in this policy. If you have any questions, please contact us at info@tajmil.co 

Thank you for choosing Tajmil—where luxury is crafted with integrity.